- Shipping/Order Fulfillment Policies
Following credit card approval (we utilize the Address Verification System, please make sure your billing address is accurate and matches accurately when ordering). Please check for accuracy in entering all data for order placement. Any typographical errors can result in delay of shipment of the order or Notifications. Please insure your contact information and email address are typed properly.
EVERY BEST EFFORT IS MADE TO PROCESS A STANDARD ORDER QUICKLY. Orders with proper verification and authorization will be processed on a best effort basis within approximately 72 hours (Monday through Friday, not including weekends and holidays).
Please note, all orders are subject to review and verification.
Village Candle, after thorough review and verification, reserves the right to cancel orders without notice, should verification or authentication not be successful. Every best effort and attempt will be made to contact you prior to order cancellation.
All deliveries are shipped by calculation of business days. Please allow up to two weeks for delivery of items in stock.
We ship via Fed Ex and USPS.
*Please note shipping to any PO Boxes, requires notation on the orders.
A valid telephone number and email is required for all orders. For shipping to more than one shipping address, Village Candle reserves the right to access an $8.95 standard handling charge for each additional address.
An $11.00 fee will be applied to your account if you reroute a package. You are required to contact us for our authorization and assistance. Inaccurate shipping address information entered by customer will be accessed an $11.00 fee for address changes.
Please note: We are charged this amount for these changes by the shipping carrier. We apologize in advance, but if the error is from a data entry error by the customer, Village Candle is not responsible, and will have to charge the additional fee for changes. The fee is due to Village Candle by the individual placing an order online. We are SORRY, but NO EXCEPTIONS.
VILLAGE CANDLE IS NOT RESONSIBLE FOR DATA ENTERED BY THE INDIVIDUAL PLACING THE ORDER. Please be sure to carefully edit all data when you place an online order, prior to finalizing the order.
Your attention to these requests will insure accuracy in order processing and shipment. SHOULD YOU REALIZE AN ERROR AFTER SENDING AN ORDER, PLEASE CONTACT US IMMEDIATELY VIA EMAIL OR PHONE TO CHANGE THE INFORMAITON PRIOR TO SHIPPING.
NO CHARGE WILL BE ACCESSED IF THE ORDER HAS NOT BEEN PROCESSED AND SHIPPED. CHARGES WILL STILL APPLY FOR LATE NOTIFICATION ON ORDERS ALREADY PROCESSED AND SHIPPED.
All orders must have a valid phone number and email, for contact, should an issue arise in reference to your order.
Thank you in advance and your compliance with these requests, and your cooperation is greatly appreciated.
- INTERNATIONAL ORDERS POLICIES:
International shipments (ALL ORDERS OUTSIDE THE CONTINETNAL US, are considered International which includes Puerto Rico, Hawaii, US Virgin Islands and Alaska) are calculated separately per order.
Village Candle Internet Shipping Dept. will contact you via email with a price estimate for final approval before shipping any International Order. We must receive written final approval via email prior to any international orders. If a response is not received by telephone or email within 2 weeks your order will automatically be canncelled.
Please contact us for additional information.
All international customers who prefer to place an order by telephone or wish to speak with us, please call 1-207-251-4800 for actual shipping costs. This shipping cost will be charged at the time your order is processed (the order will not be processed until contact is made with the person placing the order)
Please check your spam folders for any emails with the email address: firstname.lastname@example.org, or email@example.com
Items will NOT BE charged to your credit card until your order is processed to be shipped. We will contact you Via email. You will receive notification of Pre-authorization BY MERCHANT SERVICES of funds for your purchase. The funds are set aside for online purchases, however the credit card on file is NOT ACTUALLY CHARGED BY THE VILLAGE CANDLE SHIPPING DEPARTMENT, until the order is processed for shipment. You will receive a shipping notification email, IF your email address has been entered correctly at the time of ordering. If no email address is entered, or incorrect email addresses are entered, you will NOT receive notification of shipment of your order. Village Candle is not responsible for data entry by individuals placing orders online.
For OTHER purchasing options, please contact us via email at firstname.lastname@example.org
or call us at 1-207-251-4800, Mon-Fri EST, 8:30 to 5Pm, excluding Holidays and weekends.
- Overnight delivery policy and any special requests
Customers needing overnight delivery, 2nd day or Priority shipping, PLEASE CALL FOR SPECIAL PRICING.
An overnight order will be shipped the same business day on a "BEST EFFORT" basis, if the order is placed by telephone and is received no later than 12 noon EST and credit card authorization is obtained within this same period of time.
PLEASE NOTE: Credit Card declination will result in delayed shipping of the order