Please review the list of questions that we're frequently asked. If you don't find the answer you're looking for, please e-mail
us for more assistance. Thank you.
FREQUENTLY ASKED QUESTIONS
Q: What makes Village Candles®
a Premium candle?
A: We use only the finest quality materials available
Q: Why do your jar candles have two wicks?
A: Our jar candles have been engineered using our unique Dual Wick Technology. Some of the benefits of our Dual Wick Technology include:
Q: Does Village Candle®
use lead wicks?
A: Village Candle® does not use lead wicks in any of our candle products
Q: How can I keep my candles looking their best?
A: When not in use, store your candles in a cool, dry place
Q: Sometimes my jar candles get black, what is the cause and how do I clean it off?
A: This is called "sooting" and can be caused by numerous things
Q: Can I refill my jar candle when it is empty?
A: For safety reasons, we do not recommend refilling glass with wax.
Q: How can I remove the metal wick base if I want to use the glass for storage?
A: Cool the glass completely
Q: Can you recycle the empty candle jars?
A: We suggest reusing the glass as a storage container in your home, but if you chose not to, most local recycling agencies will accept empty candle jars with other glass recyclables
Q: How can I remove candle wax from Fabric?
A: We strongly suggest following the garment laundering instructions provided by the manufacturer of the fabric. If these sources are not available, please follow the suggestions below
Q: Which of your candles are the most fragrant?
A: Our jar candles are the most fragrant. More fragrance is emitted from these because of the large wax pool
Q: Why do my votives turn into a puddle of wax, when I put them on a plate to burn?
A: Votives are meant to liquefy fully to the edges. Always burn votives in a snug votive holder, to enjoy full use. Village Candle® votives can burn up to 15 hours when used in a properly-sized votive container.