Privacy Policy

PRIVACY AND SECURITY

Your privacy

Village Candle® will not share or disclose your PERSONAL information. We do not make any information available to third parties for marketing or information gathering purposes. Address and email information is NOT sold, rented or shared with anyone. Use of this information will only be used to facilitate your purchases. It is standard industry practice, for software to facilitate collecting technical information about your browser version, screen version and internet service provider. This assists us to better design the site to meet all your needs.

All information is kept private and secure. Our secure servers protect your information by utilizing the latest advanced encryption techniques and firewall technology. When you make a purchase from our site, this secured information allows us to keep you updated on your orders while personalizing your shopping experience. This is accomplished by privately and securely storing your name, email address, bill to and shipping address, phone number, credit card information and password if you elect to create an account.

You can be confident that www.villagecandle.com is a verified Atuhorize.Net merchant. Village candle and Authorize.Net are committed to providing all merchant customers with the highest level of processing security for your transactions. We invite you to visit the Authorize .net website for further details and information.

If you subscribe to our emails, we will keep you informed about our latest offers, promotions, specials and updates about www.villagecandle.com. You may unsubscribe anytime from our email list by following the unsubscribe directions in the email you receive from us. Other third party sites accessible through our site have their own privacy policies and data collection practices. Our store is not responsible for the actions of any third parties.

Security

Protecting your order information is of utmost priority here at Village Candle. We employ the highest standards to protect your online order information and want you to shop with the knowledge that your sensitive information is safe and secure. Our data base has multiple layers of security and all credit card information is encrypted prior to being saved or transmitted, and is not stored on our servers. We do not store credit card data in our system. Our check out pages are secured and enhanced with Validation SSL. (SSL is the standard security technology specifically created for encrypted links between web servers and browsers. This link ensures that all data passed between computers on the internet remains private and secure). Encrypting this communication protects the sensitive information from malicious interception. Always look for the closed padlock and the letters https in the site URL (WEB ADDRESS), before entering any sensitive data or information. This ensures that you have a secure (encrypted) link with a valid and legitimate organization or an accountable legal entity.

Questions, Comments and Suggestions

We appreciate hearing from you should you have any questions, comments or suggestions. Our offices are open Monday through Friday, 8:30am to 5pm EST, excluding Holidays and Weekends

Domestic inquiries, (Contiguous USA only) please Contact us via phone: 1-800-551-1422 , or email us at cs@villagecandle.com.

Outside the USA, please call us at 1-207-251-4800 , or email us at cs@villagecandle.com.