$6.95 Flat Rate Economy Shipping For Orders Under $75
FREE ECONOMY SHIPPING WHEN YOU SPEND $75 OR MORE
*Flat Rate & Free Shipping Offers are for the Contiguous U.S. Only
5 to 10 Days
Fedex Ground / Home
3 to 5 Days
USPS Priority Mail
2 to 3 Days
Order Processing Times
Order processing times is two to three business days for all shipping speeds within the contiguous United States, lower 48, only. Every best effort is made to process an expedited or standard order quickly.
International shipments (ALL ORDERS OUTSIDE THE Contiguous U.S., are considered International) which includes Puerto Rico, Hawaii, US Virgin Islands and Alaska) are calculated separately per order. Customer Service may contact you via email to verify your shipping cost before shipping any International Order.
After thorough review and verification, Village Candle® reserves the right to cancel orders without notice, should verification, authentication or pre-authentication not be successful. Every best effort will be made to contact you prior to order cancellation.
Village Candle® is not responsible for incorrect information entered online by an individual customer.
Please check for accuracy in entering all data for order placement. WE advise you to edit your data to insure your complete contact information, phone number, billing address, ship to address and email address have been typed and entered properly, prior to confirming your online order. * Any typographical errors can result in delay of shipment of the order as well as any oral and written notifications from Village Candle®
Should you need to reroute a package you are required to contact us for our authorization and assistance. You may reach us at 1-800-551-1422 , Monday through Friday, 8 am to 5pm, excluding weekends and major holidays. You can email our customer service department at email@example.com.
Inaccurate shipping address information entered by a customer, results in an additional $15.00 fee. This fee is charged by the carrier for rerouting the package. Payment by the individual placing the online order is made directly to Village Candle®, and required prior to rerouting the package. There are NO EXCEPTIONS to this policy.
TYPOGRAPHICAL ERROR REALIZED AFTER FINALIZING AN ORDER:
- Please notify us immediately via phone or email to correct the inaccurate information.
- A charge will not be accessed IF the order has not been processed and shipped.
- Charges will still apply for late notification on orders that have already processed and shipped.
Thank you in advance and your compliance with these requests, and your cooperation is greatly appreciated. Your attention to these requests will insure accuracy in order processing and shipment.
We apologize but overnight service is not available at this time.
All other shipping requests please contact our customer service department for assistance.
You may contact our customer service department at 1-800-551-1422 , USA only, Outside USA, 1-207-251-4800 ; Monday through Friday, 8 am to 5pm, excluding weekends and major holidays. You can email our customer service department at firstname.lastname@example.org.
Visit our Frequently Asked Questions for more information on Village Candle policies.